THE LEADER IN ONLINE BUSINESS OPTIMIZATION
David Rich, Managing Partner,
Chamber Interactive
“After working with several outsourced development companies, I was excited when I found Rajan and the NGBM team. While working with other companies, I was forced to deal with consistent communication errors and developers who did just enough to get by. Rajan and his team not only understood my development needs and goals, they frequently came to me with ways to improve the functionality of my web-based application. Rajan was always courteous and was clearly most interested in my company's success. I am lucky to have had the opportunity to work with NGBM and will continue to hire them for my online development needs in the future. ”

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SERVICE FEATURES
Sales Force Automation
» Lead Management
» Lead Conversion Mapping
» Account Management
» Contact Management
» Opportunity Management
» Quote Generation

Customer Support & Services
» Trouble Tickets
» Knowledge Base
» Customer Self Service
» Online Knowledge Base
» Support Statistics

Marketing Automation
» Online Lead Forms
» Mailing Lists
» E-Mail Templates
» Mail Merge Templates
» Mass E-Mail

Inventory Management
» Product Catalogs
» Price Books
» Vendor Lists
» Purchase Orders
» Sales Orders
» Invoices
Activity Management
» Tasks, Meetings, Calls
» Recurring Events
» Group Shared Calendar
» Activity History
» E-Mail Notification
» Notes

Productivity Tools & Add-Ons
» E-Mail Integration
» Outlook Plug In
» Thunderbird Extension
» Customer Portal
» RSS Feeds

Reports & Dashboards
» Key Metrics
» Customizable Reports
» 10 Pro Built reports
» Sales Force Automation Dashboard
» Report Folders

Product Customization
» Custom Fields
» Pick Lists
» Custom List Views
» Drag & Drop Modules
Security Management
» User Management
» Profiles
» Roles
» Org-Level Sharing Model
» Org-level Field Access


Available Versions

NGBM Hosted Version
We will provide you hosting and complete manged solutions.

Supported Version
You can host CRM solutions on your server and we will provide you managed solutions for support and services.

NGBM provides data analysis applications with visual interactive capabilities that allow our global clients to quickly gain critical business insight, improve performance, and gain a competitive advantage:
Customer Portal: Provide round-the-clock self-service solutions capability to your customers and reduce not only your call volume but customer service center OpEx.
Microsoft Office Integration: Open Source enterprise-grade business productivity enhancement add-on plug-in for Microsoft® Word® users. Enhances users' experience by reducing unnecessary work duplication.
Thunderbird/Mozilla Integration: Open Source enterprise-grade business productivity enhancement add-on Thunderbird Extension for Thunderbird/Mozilla e-mail users. Enhances users' experience by reducing unnecessary work duplication.
Customer Self-Service Portal: Add-on extends and integrates the power of CRM to your corporate website and streamlines customer support & service processes.